Hello, we apologize for the issue you are facing with your sitemap. A critical error when accessing your page-sitemap could be due to several reasons. Here are some steps you can take to diagnose and potentially resolve the issue:
-
Check for Plugin Conflicts: Use the Health Check plugin to determine if there is a conflict with another plugin or theme that might be causing the error.
-
Flush Sitemap Cache: If you have caching enabled, it might be caching an outdated version of your sitemap. Make sure to flush the cache and exclude your sitemap from being cached. You can find instructions on how to do this in our tutorial.
-
Check for Static Files: Ensure that there are no static files with the same name as your sitemap file (e.g., sitemap_index.xml). If such a file exists, it could cause conflicts. You may need to remove it via FTP.
-
Review Server Logs: Check your server logs for any specific error messages that could provide more insight into what is causing the critical error.
-
Validate Your Sitemap: You can validate your sitemap using the Validate XML Sitemap tool to ensure it is correctly configured.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting Rank Math support.
We can check that your page sitemap is working fine. Please clear your site & browser’s cache and check again.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
