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Hi
I have tried the steps for flushing the sitemap with the 201 technique as in your article as well as updating the cache plugin, but I still get ‘There has been a critical error on your website.
Learn more about debugging in WordPress.”
message when trying to access my sitemap on both below URL@s/ also doesnt let me submit and wont fetch sitemap in google search console
https://harohelpers.com/sitemap_index.xml
https://harohelpers.com/sitemap.xmlpls help
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the critical error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.Also, please check if PHP values are not too low to handle the processes.
You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server
If the values are low, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M Max input time: 150 PHP time limit: 120 PHP max input variables: 1000Looking forward to helping you.
ok I have asked the to increase the php limits. here are the error logs below. its a tonne of info, sorry
2022-03-31 12:11:21.539252 [NOTICE] [3748413] [T0] [45.32.217.220:51356#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:11:21.539268 [NOTICE] [3748413] [T0] [45.32.217.220:51356#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:11:21.539271 [NOTICE] [3748413] [T0] [45.32.217.220:51356#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.586832 [NOTICE] [3748407] [T0] [192.248.175.94:34564#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.586848 [NOTICE] [3748407] [T0] [192.248.175.94:34564#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.586850 [NOTICE] [3748407] [T0] [192.248.175.94:34564#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.581057 [NOTICE] [3748413] [T0] [192.248.175.94:34568#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.581071 [NOTICE] [3748413] [T0] [192.248.175.94:34568#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:12:36.581074 [NOTICE] [3748413] [T0] [192.248.175.94:34568#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:14:13.864571 [NOTICE] [3748407] [T0] [45.77.120.59:37290#APVH_harohelpers.com] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:14:13.864588 [NOTICE] [3748407] [T0] [45.77.120.59:37290#APVH_harohelpers.com] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:14:13.864590 [NOTICE] [3748407] [T0] [45.77.120.59:37290#APVH_harohelpers.com] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:36.429479 [NOTICE] [3748407] [T0] [149.28.113.154:33674#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:36.429493 [NOTICE] [3748407] [T0] [149.28.113.154:33674#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:36.429496 [NOTICE] [3748407] [T0] [149.28.113.154:33674#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:37.230732 [NOTICE] [3748407] [T0] [149.28.113.154:33790#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:37.230750 [NOTICE] [3748407] [T0] [149.28.113.154:33790#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:18:37.230755 [NOTICE] [3748407] [T0] [149.28.113.154:33790#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:29:04.098602 [NOTICE] [3748413] [T0] [45.77.227.117:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:29:04.098623 [NOTICE] [3748413] [T0] [45.77.227.117:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:29:04.098627 [NOTICE] [3748413] [T0] [45.77.227.117:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:30:34.842203 [NOTICE] [3748407] [T0] [45.77.17.49:53028#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:30:34.842220 [NOTICE] [3748407] [T0] [45.77.17.49:53028#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:30:34.842223 [NOTICE] [3748407] [T0] [45.77.17.49:53028#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:31.010197 [NOTICE] [3748407] [T0] [50.31.66.221:45594#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:31.010210 [NOTICE] [3748407] [T0] [50.31.66.221:45594#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:31.010213 [NOTICE] [3748407] [T0] [50.31.66.221:45594#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:35.708494 [NOTICE] [3748407] [T0] [50.31.66.221:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:35.708509 [NOTICE] [3748407] [T0] [50.31.66.221:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:34:35.708512 [NOTICE] [3748407] [T0] [50.31.66.221:47380#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:41:19.518126 [NOTICE] [3748413] [T0] [45.77.227.117:34548#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:41:19.518143 [NOTICE] [3748413] [T0] [45.77.227.117:34548#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:41:19.518146 [NOTICE] [3748413] [T0] [45.77.227.117:34548#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:41:19.577433 [NOTICE] [3748413] [T0] [45.77.227.117:34548#APVH_harohelpers.com:443] [STDERR] PHP Fatal error: Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone () in /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php:59
Stack trace:
#0 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php(59): DateTimeZone->__construct(”)
#1 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php(42): RankMath\Sitemap\Timezone->get_datetime_with_timezone(‘2022-03-29 08:3…’)
#2 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(269): RankMath\Sitemap\Timezone->format_date(‘2022-03-29 08:3…’)
#3 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(202): RankMath\Sitemap\Generator->sitemap_index_url(Array)
#4 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(188): RankMath\Sitema in /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php on line 59
2022-03-31 12:42:45.437461 [NOTICE] [3748407] [T0] [144.202.92.152:49168#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:42:45.437480 [NOTICE] [3748407] [T0] [144.202.92.152:49168#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:42:45.437485 [NOTICE] [3748407] [T0] [144.202.92.152:49168#APVH_harohelpers.com:443] [STDERR] PHP Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 0 in /home/harohelp1/public_html/wp-content/plugins/w3-total-cache/PgCache_ContentGrabber.php on line 952
2022-03-31 12:42:45.514654 [NOTICE] [3748407] [T0] [144.202.92.152:49168#APVH_harohelpers.com:443] [STDERR] PHP Fatal error: Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone () in /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php:59
Stack trace:
#0 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php(59): DateTimeZone->__construct(”)
#1 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php(42): RankMath\Sitemap\Timezone->get_datetime_with_timezone(‘2022-03-29 08:3…’)
#2 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(269): RankMath\Sitemap\Timezone->format_date(‘2022-03-29 08:3…’)
#3 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(202): RankMath\Sitemap\Generator->sitemap_index_url(Array)
#4 /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-generator.php(188): RankMath\Sitema in /home/harohelp1/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-timezone.php on line 59I have spoke to hosting and they found the issue – can you assist
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Ok i have installed the temporary login plugin.
what email address do I grant access to?Hello,
You can use the email address
s******@r***********to create the temporary admin login.Looking forward to helping you. Thank you.
Thanks Jeremy, I have addded that email you should get it soon. or follow the below link
hey any news on this?
any news?
Hello,
We apologize for the delay.
I noticed that you are currently using WordPress version
5.5.9which is not supported by Rank Math. The lowest version we support is5.6so I suggest you upgrade your WordPress version to at least5.6.https://rankmath.com/kb/requirements/#wordpress
Let us know how that goes. Looking forward to helping you on this one.
thanks, it seems to be working now 🙂
all the literature pointed to the cache and php settins. no matter all sorted now. thanksHello,
We are super happy that your issue is resolved.
If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
The ticket ‘sitemap not working’ is closed to new replies.