Sitemap not working

#237306
  • Resolved Amit Prabhu

    3 years, 4 months ago

    Rank Math free

    Hi team,

    I have a sitemap which was working perfectly but for few days it doesn’t seem to be working.

    If I try to open the sitemap in a browser It displays a random page (I think it is a category page but the URL does not say so) me to a category page.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anjana Vijayan

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    Amit Prabhu

    3 years, 4 months ago

    Rank Math free

    Hi Anjana,

    I tried as per your suggestion but it does not seem to work.

    Anjana Vijayan

    3 years, 4 months ago

    Rank Math business

    Hello,

    Please try to access the Sitemap after clearing the browser cache. Also, try accessing it in different browsers.

    If the issue persists, please provide the Sitemap URL, so that we can assist you further.

    Thank you

    Amit Prabhu

    3 years, 4 months ago

    Rank Math free

    Hi Anjana,

    I tried using multiple browsers but I have the same problem. I have provided the sitemap in the “sensitive data section”. Just to be sure I also deactivated WP Rocket and checked but the same result.

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    Please clear the website cache after excluding the sitemap from caching.

    If the issue persists, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Sitemap not working’ is closed to new replies.