Sitemap not working

#1009221
  • Resolved Sash S
    Rank Math free

    Installed rankmath, sitemap is showing a white blank page.
    Need help!

    I followed the helpguide and no solution.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your sitemap showing a white blank page. This can happen for a few reasons, and we appreciate you following the help guide. Here are some steps you can take to troubleshoot this issue:

    1. Check the Source Code: First, check the source code of the sitemap page to see if there is any data present. You can do this by right-clicking on the page and selecting "View Page Source". If the source code is empty, it indicates a conflict with another plugin or theme.

    2. Use the Health Check Plugin: To identify if there is a conflict, you can use the Health Check plugin. This will help you determine which plugin or theme might be causing the issue.

    3. Flush Sitemaps Cache: If there is data in the source code but the sitemap still appears blank, try flushing the sitemaps cache and ensure that your sitemap is excluded from caching plugins. You can find more information on how to do this in our guide on excluding sitemaps from caching.

    4. Check for Static Files: Ensure that there are no static files with the same name as your sitemap file (e.g., _sitemapindex.xml) on your server. If such a file exists, it may need to be removed via FTP.

    If you continue to experience issues, please reply to this ticket with your site URL so that we can assist you further. Thank you for raising this concern!

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    Sash S
    Rank Math free

    The steps didnt solve the problem, white page on sitemap.

    Please advise if you need login support, note we’re using Azure hosting and CDN if this helps pinpoint the cause.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We checked your sitemap and it seems to be working fine from our end. See screenshots below:

    Rank Math support

    Rank Math support

    Please follow the steps below if the issue persists on your end:

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. Apply the following filter code to your site.

    
    add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

    Here’s how you can add filter to your WordPress site:https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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