sitemap not working

#513398
Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    2 years, 9 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue is occurring because on your database entries there are some Unicode characters that are preventing the sitemap from correctly loading.

    Please access your WordPress database and check the table wp_options. You’ll notice entries like blogname with Unicode characters instead of the correct characters in there.

    To be more specific, you may take a look if you find a similar entry like ” in the option_value column. Here is an example screenshot below for your reference:

    By fixing those entries, the sitemap should start working fine.

    We could also perform these checks. But for that, we would need cPanel/phpMyAdmin access to handle the situation.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘sitemap not working’ is closed to new replies.