Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please also check this issue apart from the sitemap issue
Rank Math has detected a new post type: e-landing-page
Hello,
I checked and figured out that the issue is being caused by Asset CleanUp Pro. If you disable the plugin, all the post-type sitemaps work fine. I wasn’t able to find the setting that might be causing this. Please contact the support of Asset CleanUp Pro and inform them about the issue. They will be able to resolve this.
And the e-landing page notice was a notification about a new post-type. I have dismissed the notice and it will not appear again.
Hope this helps. Let us know if you need any further assistance.
Thanks.
Disabled asset cleanup plugin
https://www.bloggingmile.com/sitemap_index.xml
Still getting 2 sitemaps. Sitemap for custom UI type list is still not loading.
Hello,
I flushed the cache of your sitemap and now it is showing four sitemaps including the products and custom post type sitemap:
Please check on your end and let us know if you need any further assistance.
Thanks.
What was the issue?
And how to flush sitemap if it happens again?
Hello,
The issue is being caused by Asset CleanUp Pro. The sitemap will work fine when the plugin is disabled. Please contact their support and ask them to resolve the issue.
And you can use this screencast to flush the cache of your sitemap: https://i.rankmath.com/pipRDp
However, you have already excluded your sitemap from being cached by WP Rocket and it is still being cached. Please follow this guide to add a rule in your .htaccess to disable cache for sitemap: https://rankmath.com/kb/exclude-sitemaps-from-caching/#htaccess
Hope this helps. Let us know if you need any further assistance.
4016
August 31, 2021
3:37:50.485 pm support
Administrator 116.206.158.4 User Modified
Created the custom field manageedit-custom-mega-menucolumnshidden_default in the user profile support.
Role: administrator
First name: NULL
Last name: NULL
Custom field value: 1
User profile page
What kind of entries are these?
Hello,
Could you please confirm where are you seeing this report? You can also send a screenshot link using this tool to check.
Also, the login link you shared is no longer working. If you wanted us to log in and have a look at your website, please update the link to investigate further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
[moved to sensitive data section]
Hello,
We can’t access the audit log without logging in to your site. However, we haven’t made any changes to the user profiles. That entry only indicates that the changes were made to the custom mega menu column in the user profiles when that IP was logged in to your site. The change could have been made automatically by a plugin when that IP was logged in.
That IP is mine and I can assure you that other than checking for a conflict and the sitemap settings, I didn’t make any changes to your site.
Hope this helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
