Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Are you using any cache plugin? If you do, you should exclude from caching your sitemaps.
In your case you should exclude:
main-sitemap.xsl
sitemap_index.xml
author-sitemap.xml
category-sitemap.xml
page-sitemap.xml
post-sitemap.xml
Looking forward to helping you. Thank you.
I have disabled all my caching plugins (in addition to adding the code to omit the above) and it is still not refreshing
Hello,
Then I guess we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Diane,
I tried to access your site but unfortunately the provided access doesn’t seem to work for me. Please confirm and update so we can look into this.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sorry I made a mistake in my password. It has been updated!
Hello,
I cleared your cache then on your sitemap settings, I changed the Link per sitemap to 201 to which seems to have fixed the issue. Please check your sitemap in a private browser and confirm this. I have also added a screencast of the same in the sensitive section.
Looking forward to helping you. Thank you.
Yes it is working now! Thank you so much! You guys are the best!!
Hello,
Those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.
Looking forward to help you.
Please feel free to close the ticket and thank you again!
Hello Diane,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
