Sitemap not loading corectly

#982224
  • Resolved Giacomo
    Rank Math free

    Hello,
    I’m a web developer for this website, my sitemap used to work correctly, unfortunately it isn’t working any more: https://www.dropshotadv.com/sitemap_index.xml
    I’ve tried the suggestion the you proposed both checking for blank spaces on the wp-config.php or functions.php, I’ve also recreated the files from scratch but not working.
    I’ve tried to check if there is a problem with the plugins or any conflict, but using the Health Check & Troubleshooting plugin and activating only rankmath with default theme but still not working.
    I’ve also tried to recreate the sitemap and regenerating permealinks but still not working.
    Any suggestion?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with your sitemap not loading correctly. Thank you for providing detailed information about the steps you’ve already taken to troubleshoot the problem.

    Since you’ve already checked for blank spaces, plugin conflicts, and regenerated permalinks, here are a few additional suggestions:

    1. Check Server Configuration: Ensure that your server configuration allows for the proper functioning of the sitemap. If you are using Apache, you may need to add specific rewrite rules to your .htaccess file. For Nginx, similar rules should be added to your Nginx config file. You can refer to our guide on fixing sitemap issues for more details.

    2. Caching Issues: Make sure that any caching plugins are disabled or that the sitemap is excluded from caching. Sometimes, cached versions can interfere with the latest changes.

    3. Check for Static Files: Ensure there are no static files named sitemap_index.xml in your server’s root directory that could be conflicting with the dynamic sitemap generated by Rank Math.

    4. Debugging: If possible, enable debugging in WordPress to see if any errors are being logged that could provide more insight into what might be going wrong.

    If none of these suggestions resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    Giacomo
    Rank Math free

    I’ve tried to debug, purge the cache, check static file or server configuration but everything seems to be fine and the sitemap still not work

    Hello,

    We’ve checked your sitemaps, but they seem to be working fine.

    If they are still not opening, please clear your browser’s cache or try using a different internet browser.

    Looking forward to helping you.

    Hello, I fixed the problem by reinstalling wordpress core files except for the wp-content folder

    Hello,

    We’re glad that you have already managed to resolve this issue.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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