Sitemap not loading

#309198
  • Resolved Samuel Castro

    3 years, 1 month ago

    Rank Math free

    I am constantly getting this message when reaching my sitemap file:

    This page contains the following errors:
    error on line 2 at column 6: XML declaration allowed only at the start of the document
    Below is a rendering of the page up to the first error.

    Already went through the troubleshooting but nothing happens. Could you fix it?

    https://www.bairesdev.com/sitemap_index.xml

    Thanks

Viewing 1 replies (of 1 total)
  • Kamlesh

    3 years, 1 month ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It is usually caused by whitespace in your theme code that is “breaking” the sitemap generation.

    You can try looking for it by yourself, or if you don’t find it, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Sitemap not loading’ is closed to new replies.