Hello,
We apologize for the inconvenience you’re experiencing with your sitemap. To resolve this issue, please follow these steps:
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First, check if your sitemap is accessible using this tool. Enter your sitemap URL (https://rankmath.com/wp-content/uploads/2023/01/change-sitemap-settings.gif) and check the status to identify any issues preventing your sitemap from being accessed by the Googlebot.
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If the sitemap is being cached, you need to exclude Sitemaps from caching. You can also go through our tutorial on how to exclude Sitemaps from caching.
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Ensure that you have submitted the correct sitemap to Google. You should submit the sitemap available on your website at https://rankmath.com/wp-content/uploads/2023/01/change-sitemap-settings.gif
If you’ve followed these steps and are still facing issues, please let us know, and we’ll be happy to assist you further.
Thank you for reaching out to us!
Sources:
Indexed, Not Submitted in Sitemap – Google Search Console » Rank Math
Rank Math Sitemap Issues and Their Fixes » Rank Math
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve checked your sitemap and it seems like your website got infected by some malware as the sitemap files are not being generated by our plugin but are being hijacked by some malicious code on your website.
We recommend that you do a complete security audit on the website and hire a professional developer if you don’t know exactly how to do that.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hi Can you please help me doing a security audit ?
Hello,
Thank you for getting back to us.
I understand your concern and the need for assistance with a security audit.
However, conducting a security audit falls outside the scope of our support services.
For a thorough and effective audit, it’s important to have specialized expertise in website security.
Therefore, we strongly recommend hiring a professional developer or a security expert who is equipped to perform a complete security audit of your website.
Thank you for your understanding.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
