Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL with us so we can further check it on our end?
If you wish to disable the attachment sitemap:
1. Go to WordPress Dashboard > Rank Math > Sitemap Settings
2. There go to the Attachment section and disable the sitemap
3. Optionally, go to General Settings and there look for the option called “Redirect Attachments” and enable it
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further? I have tried the 1 & 2 option but still not working.
Thank you.
Hello,
Thank you for your reply
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
That should fix the issue. Please let us know if that does not. We are here to assist.
Hello,
Thank you for your reply.
We checked your sitemaps and they are loading properly. The attachment sitemap is also removed.
Please have a look at the screenshot in the sensitive data section of this ticket.
If you’re still seeing the attachment sitemap, then please clear your browser’s cache or try opening the sitemap in an incognito mode of the web browser.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
