Sitemap is showing empty page

#430021
Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    Can you please flush the Sitemap cache by following this video screencast and see if that fixes the issue?
    https://i.rankmath.com/pipRDp

    If the issue persists, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Could you please also share the login URL of your site?

    I’ve tried using the default login (/wp-admin or /wp-login.php), but it seems that you’re using a custom URL for the login page.

    Looking forward to helping you.

    Thank you.

    https://drvallecillos.com/login/

    This is login URL for WP

    Hello,

    I’ve checked your site, and it seems that you’re using the NitroPack plugin.

    There is a known issue with the latest version of Nitropack where the sitemap is showing a white page, and they are already working on resolving this.

    In this case, please try rolling back to version 1.5.12 of Nitropack to fix the issue.

    I hope that helps.

    Thank you.

    I did roll back to previous version which you mentioned and I did deactivate Nitropack as well but still sitemap is not working. Kindly check deeply and resolve this issue.

    Hello,

    You are still using version 1.5.14 for the NitroPack plugin and you need to downgrade to the version we mentioned previously for the sitemap to load again.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 7 replies - 1 through 7 (of 7 total)

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