Hello,
I was able to log in to your website.
It looks like there is a sitemap present in the root directory of the website.
Please log in to your website through FTP and delete the sitemap from the root directory.
The Rank Math sitemap is loading fine when you try to access it at yourdomain.com/?sitemap=1. (Check screenshot in the sensitive data section).
If the issue persists, please share the FTP login details in the sensitive data section in the following format:
HOST:
Username:
Password:
Port:
Looking forward to helping you.
My Website is down ?????? How??????
Anas i was tracking your working through activity plugin. Right now my website is down? How s this happening.
My website is showing white screen and an error?
My website is showing white screen and an error?
I want my website back right now.
Hello,
We did not make any changes to your website.
I logged in to your website, installed the Health Check plugin and checked for conflicts.
Then, uninstalled the plugin after troubleshooting. The troubleshooting does not affect the live website.
I can check that the website is now returning a critical error.
You can check the error log and see what errors are reported in the log file.
Looking forward to helping you.
Just Restart my website. I dont know.
Hello,
Please add the FTP login details in the sensitive data section in the following format:
HOST:
Username:
Password:
Port:
Looking forward to helping you.
I dont know what to do now .
Just get my website back.
I’ve already shared my cloudflare details
Hello,
No, we would need FTP server (File Transfer Protocol) details. If you are not sure, you can ask your web host about the FTP login details and the error log.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Anas i am trusting you with all this information so just get my website back .
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
