Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue. Please let us know if that does not. We are here to assist.
Thank you.
Thank you but I’ve already tried these 2 solutions but still my sitemap is showing same error.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to log in to your website but the login credentials are incorrect.
(Check screenshot in the sensitive data section)
Please check and provide the correct login details so we can check further.
Looking forward to helping you.
I’ve Logged in my wordpress right now with the details I uploaded on sensitive data section.
I want to know who is this AnonymousFox_edp username in my WordPress. My username is different but how this username is also showing.
I’ve updated new password and username
Login with updated details in sensitive section.
Anas are you able to login ?
Hello,
We are still not able to login to your website.
Check screencast in the sensitive data section.
I’ve shared a screencast. Please check sensitive data section.
Password correctly typed in sensitive data section. Try Again and Check Screencast For confirmation.
Hello Anas,
Just confirm when you successfully log in to WordPress.
Thankyou
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
