Sitemap is not getting loaded. Throwing 504 Gateway timeout error

#50085
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    For the second issue, could you please check whether the jobstag and jobscategory is set to noindex via Rank Math > Titles & Meta page?

    Looking forward to helping you.

    Hi,

    Thanks for your quick response.

    1. The first issue is now fixed.
    2. I have checked and the jobstag and jobscategory is not set to noindex. The sitemap is getting updated for both jobstag and jobscategory but the index sitemap XML is not showing it.

    Any update on this?

    Alberto
    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Have you checked it?

    Todd
    Rank Math free

    Hi,

    Thanks for getting in touch with us.

    We can see the sitemaps are working fine:
    null

    The tags too:
    null

    It sounds like you had some temporary issues with your server. The Sitemaps seem to be working fine.

    If the sitemaps are not included in the sitemap_index.xml file, you can submit them manually to Google Search Console.

    Since the login link you gave doesn’t work, we couldn’t check why those aren’t in the index.

    Do let us know if you face any issues anywhere else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Sitemap is not getting loaded. Throwing 504 Gateway timeout error’ is closed to new replies.