Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please do the following:
1. Head over to WordPress Dashboard > Settings > Permalinks
Hit the save button once.
2. Go to WordPress Dashboard > Rank Math > Sitemap Settings
Hit the save button once.
That should fix the issue.
If it doesn’t, please do let us know so we can look at this further.
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
The default login URL does not work on your site. Could you please share the URL that I should use to login?
Looking forward to helping you. Thank you.
https://bicicletasypiruletas.com/wp-login.php
but whats your country connection ??
I have a security filter in my server
Thanks
Hello,
Please whitelist India, Singapore, Kenya and Jamaica.
We look forward to helping you.
Hello,
Please whitelist India, Singapore, Kenya and Jamaica.
We look forward to helping you.
Hello,
Thank you for contacting Rank Math today.
Could you please get in touch with your host and check if they are caching your site?
Looking forward to helping you. Thank you.
No, my host is no caching my site
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup.
Can you add your site’s FTP access in the Sensitive Data Section so we can check the issue by editing some files?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thanks for the details.
We are taking a closer look at this.
We will update you once we have an update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
