Sitemap is empty

#312767
Viewing 9 replies - 1 through 9 (of 9 total)
  • Azib Yaqoob

    3 years, 11 months ago

    Rank Math business

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    Digimarketing

    3 years, 11 months ago

    Rank Math free

    Hello Azib,

    Thanks for your quick response.

    Unfortunately both steps did not solve the issue. The sitemap is still blank.

    Abdullah Al Noman Prince

    3 years, 11 months ago

    Rank Math business

    Hello,

    I have checked and validated your sitemap with the sitemap validator tool. And also noticed in the source code of the sitemap that Rank Math generated the sitemap properly. There is no issue with the sitemap.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    Thank you.

    Digimarketing

    3 years, 11 months ago

    Rank Math free

    Hello Abdullah,

    Thank you for your response.

    However, as stated in the first post, that has already been attempted.

    Proof:

    https://watch.screencastify.com/v/u4S1NrcctVrIz4d5uoI6

    Chandni

    3 years, 11 months ago

    Rank Math free

    Hello,

    I checked your sitemap using the Sitemap Validator tool:

    There might be some interference with the Rank Math output, it could be because of a static file with the same name as your sitemap file. If there’s any file on your server by that name, access your server via FTP and delete the file. It should resolve this issue.

    If you are unable to find any XML sitemap file then this could be due to a theme/plugin conflict.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes. We really look forward to helping you.

    Thank you

    Digimarketing

    3 years, 11 months ago

    Rank Math free

    Hello again,

    As already stated – twice now – the health check tool has been used. There are no conflicts as the issue persist even though rank math is the only plugin activated on the site.

    I have been searching through the server files, but nothing seems to stand out compared to the other websites we manage.

    Abdullah Al Noman Prince

    3 years, 11 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Digimarketing

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 11 months ago

    Hello,

    I’ve tried logging in using the credentials you have shared, but it seems that the username is incorrect/invalid. Please refer to the screenshot attached in the sensitive data section.

    Could you please check?

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Sitemap is empty’ is closed to new replies.