Sitemap Index not complete - Support

Resolved Monica
3 years, 4 months ago

Rank Math free

Hi together,

There is a problem with creating the sitemap on this website:
https://delfinstrategien.de/

The sitemap.xml only includes one page of the entire Website. I already followed a tutorial for clearing the cache, changing the number of links to 201 and resaving the permalinks. Nothing happens.
In case it is important to know: I have not set the instant indexing feature and don’t want to use it.
Thanks in advance for helping.

Monica.

Viewing 8 replies - 1 through 8 (of 8 total)

Reinelle
3 years, 4 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Your page sitemap is only redirecting to your homepage.

For troubleshooting steps, please add this filter to your active theme’s functions.php file:

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Once done, clear your website’s cache and check again your sitemap.

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Monica
3 years, 4 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Monica
3 years, 4 months ago

Rank Math free

Hi Reinelle,

Thanks for your quick help. I followed the suggested troubleshooting, but the problem still exists, therefore I sent the requested login data.

Thanks for helping.
Monica

Anas
3 years, 4 months ago

Rank Math business

Hello,

I logged in to your website and checked the settings.

I installed the Health Check plugin and checked for conflict.

The DigiMember 3 plugin is conflicting with Rank Math.

The sitemap is working fine when this plugin is disabled.

Check this screencast: https://i.rankmath.com/oL1oRm

Please get in touch with the plugin team and inform them about the issue, they should be able to fix it.

Also, to include the other post types in the sitemap, you need to enable the Include in sitemap option for those post types in the sitemap settings:
https://rankmath.com/kb/configure-sitemaps/#posts-include-in-sitemap

Looking forward to helping you.

Monica
3 years, 4 months ago

Rank Math free

Hi Anas,

thanks for helping. I now contacted the support of DigiMember and hope, there will be a solution. I will get back to you as soon as I know more.

Thanks again.
Monica

Anas
3 years, 4 months ago

Rank Math business

Hello,

Let us know how it goes.

Meanwhile, if you have any questions, please feel free to ask.

We are here to assist you.

Monica
3 years, 4 months ago

Rank Math free

Hi,

I want to let you know, that today the sitemap looks fine, just the way it should. Maybe this was some kind of caching issue? So the problem is resolved!

Thanks for helping!
Monica

Reinelle
3 years, 4 months ago

Hello,

We are glad that this issue is already resolved.

If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

Looking forward to helping you.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Sitemap Index not complete’ is closed to new replies.