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I am not able to access https://modlelo.techkhabri.com/sitemap_index.xml file and it shows the error “error on line 2 at column 7: XML declaration allowed only at the start of the document”. I tried the given solution on rankmath help but unfortunately It doesn’t work for me. I will be glad if you help me in solving the error.
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Hello,
Thank you for contacting the support and we regret the inconvenience caused.
The error suggests that there are some whitespaces/blank lines before the XML source code of your sitemap.
This usually occurs when you have whitespaces/blank lines in your wp-config.php or functions.php file.
Removing those whitespaces/blank lines should fix the issue. Here’s a guide with more details: https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declarationIf the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘sitemap error while accessing!’ is closed to new replies.