Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I tried logging in to your website, but the website is not reachable due to DNS error:
Please check if the domain is correctly pointing to the nameservers. I’ll suggest you get in touch with your web hosting to fix this issue.
Once the DNS issue is fixed, please follow these steps to fix the sitemaps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Then, remove the sitemaps from the Search Console and add sitemap_index.xml again.
That should fix the issue. Please let me know if that does not. We are here to assist.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It wanted to conduct the plugin conflict test with the “Health Check & Troubleshooting”, but it’s crashing the website. Could you please share the FTP details with us to revert the changes and proceed with the troubleshooting?
Thank you, and looking forward to your update.
I need your IP address to share the FTP details. The hosting ask me for it.
Hello,
Thank you for your patience.
Our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now when we get back to the ticket our IP might already have changed.
So, whitelisting a particular IP won’t help much.
In this case, you can whitelist or open access to countries India, Portugal, and the Philippines to investigate this issue on your site.
I hope that helps.
Thank you, and looking forward to helping you.
Hi,
unfortunately it is not possible on my hosting. 🙁
I have updated sensitive data.
Thank you
Hello,
We understand your concern, It would be hard for us to troubleshoot the issue without looking into it. Could you please switch your theme to default one and check again the sitemap?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have created the staging website.
Can you work on it?
Hello,
Thanks for creating a staging site. Sorry for the delay and any inconvenience that might have been caused due to that.
The error regarding your sitemap doesn’t seem to be replicated on your staging site. Can you please try disabling all the plugins on your main site except Rank Math and check if the sitemap works fine?
Looking forward to helping you.
* The SEO Analysis gives this error API Error: HTTP 404 error.
Hi,
I am really tired about this problem.
Also, the SEO analysis gives back 404 error.
The sitemap is visible on the link created by RankMath on the main website and on the staging website too. https://prnt.sc/1bdewiu
The sitemap can’t be loaded on GSC. It gives this error https://prnt.sc/1bdf1r4 Never happened to me in the past.
Hello,
On your staging website, the sitemap seems to be working fine. However, on the live website, we did notice an error in the sitemap that might have been caused by a conflict with another plugin. You can have a look at the screencast in the sensitive data section of this ticket.
Could you confirm if you have the exact same setup (plugins) on the live website?
We also noticed that you’re using old versions of many plugins including Rank Math, please update the plugins and see if the error is fixed:
Also, could you please share the screenshot of the error from GSC after translating it to English, so that we can understand the insights of the issue?
Regarding the error in the SEO Analysis, it appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Please refer to this tutorial guide for more details:
https://rankmath.com/kb/api-http-400-error/
Please let us know how that goes.
Thank you.
Hi,
I have contacted the hosting support and they assured your IP have not been blocked. I am really struggling to fix this problem.
Hello,
Since 400 error indicates that something is blocking access to Rank Math servers. Could you please provide the error_logs of your website so that we can have look?
Also, if possible kindly increase the “PHP time limit to 120” and check again?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
