sitemap error

#334449
Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I checked and the sitemaps are loading properly on your website.

    I also tested the sitemaps with XML Sitemap Validator and no issues are found. Here are some screenshots for a quick reference:
    https://i.rankmath.com/ar6Csr
    https://i.rankmath.com/A5ZDRb

    Please follow the below steps and see if that fixes the issue:
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. Clear your website’s cache and remove all the sitemaps from your Google Search Console account, and then submit only the main sitemap: /sitemap_index.xml.

    Further, give Google some time to crawl your website again and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    jewsilo217

    2 years, 11 months ago

    Rank Math free

    Hello,

    The product map can be displayed normally. But the page map display is not normal.
    https://www.bonheddig.com/page-sitemap.xml

    Jeremy

    2 years, 11 months ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘sitemap error’ is closed to new replies.