sitemap error

#20661
  • Resolved Ayurveda Paradies
    Rank Math free

    I have the instructions worked out as a computer scientist exactly. After activating the HEALTH plugin I selected several standard themes and activated RankMath. That is, only RankMath was active with a standard theme. Nevertheless, I get an empty XML page colored yellow. That means for me, no plugin has an error. Only when RankMath is turned on, the XML page does not work.
    Gladly you can have admin access and charge the work. We need a working sitemap.

    Your answer:
    Hi Marcel,

    If that doesn’t help, we might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    P.S. Please send me the link of the support ticket once that’s opened so I can get that taken care of asap.

Viewing 1 replies (of 1 total)
  • Todd
    Rank Math free

    Hi,

    Thank you for contacting the support and sorry for not following up sooner and any inconvenience that might have been caused due to that. We had an internal issue that hid many support topics from the queue.

    With that said, the sitemap is working perfectly fine for me. Did you manage to fix the issue?

    What was it?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘sitemap error’ is closed to new replies.