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when i open sitemap it shows “error on line 1 at column 31: Invalid XML encoding name” please help
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected sitemap URL so we can check as well?
Meanwhile, please follow the steps in this link for initial troubleshooting:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/Let us know how this goes.
Thank you.
Sitemap url https://definereviews.com/sitemap.xml
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
I had already tried all the steps mentioned above but still having the issue
Hello,
In this case, please follow the steps above and include the logins in the sensitive data section so we can investigate this issue furhter.
Looking forward to helping you.
Thank you.
Sitemap opens while I turn on all in one seo plugin but when i deactivate all in one seo plugin and turn on rank math it is not opening
Hello,
We may need to check this one over your admin settings. Please provide your admin login so we can troubleshoot this further.
Looking forward to helping you on this one.
Which login WordPress admin login?
Hello,
We may need the login for your definereviews.com website’s admin login so we can further check the issue in detail. You may refer to our instructions here.
Looking forward to helping you.
The sitemap issue was solved but the seo controls is not showing up on post editor i use advance mode and my seo controls are also on in rank math i have also run troubleshooting but still not resolved what shall I do now
Hello,
In this case, since you have already performed the plugin/theme conflict, then we may need to investigate this issue further on your site.
Looking forward to helping you.
Thank you.
What is required to do the investigation of my site
Hello,
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
I can give WordPress login details but I don’t know the ftp login details
Hello,
You can share the WordPress details for now and you can get the FTP login details from your web host.
We look forward to helping you.
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