Sitemap error

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I logged in to your website and checked for conflict.

The theme is conflicting with Rank Math.

The sitemap is working fine when the default theme is enabled.

Check this screencast: https://i.rankmath.com/cSXUyG

Please get in touch with your theme provider and inform them about the issue.

Looking forward to helping you.

Hello,

I logged into your website’s admin area but was unable to find any whitespace on your wp-config or functions.php file. It is likely that the whitespace is present in a file that is called in the wp-config or functions.php file.

However, to fix this, I uploaded a new file in the root directory of your website called whitespacefix.php. This file checks and fixes the whitespace issue on the XML files.

Further, I included this file at the beginning of the index.php file of the root directory using this code: include('whitespacefix.php');

The sitemap is working properly now. You can clear your website’s cache and check it on your end.

We still suggest you reach out to your theme developers to remove the additional line breaks/whitespaces from any file that is called in the above-mentioned files as otherwise, you’ll have to add the code (include('whitespacefix.php');) to the index.php file whenever you’ll update WordPress.

Hope that helps.

Thank you.