Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are so sorry about that.
Is it possible that you can disable CloudFlare temporarily? We have seen this issue not only with Rank Math but other SEO plugins as well and the only thing common we have found so far is CloudFlare.
Simply pressing this icon once should disable it.
When you want to reactivate it, simply press the button again.
We are positive that this will help fix the issue. Do let us know how it goes.
Could you please tell me where is this button located ?
I have disabled cloudflare succesffuly still i am facing the same isuue
Hello,
Thank you for contacting Rank Math today.
This is a bit odd, would you mind checking whether this issue can be reproduced on the old search console?
Looking forward to helping you. Thank you.
In old search console sitemap submission is no longer available.
Hello,
I still see your website point to your CloudFlare IP. The DNS is the same as well. Have you disabled CloudFlare for all A names and CNAMEs?
i have disabled for cname and a name successfully
Hi there,
Thanks for the response.
It looks like there might a configuration issue on your host that is preventing Google bots from crawling your website. I have disabled the Rank Math sitemap module and installed the Google XML sitemaps plugin but the sitemaps from this plugin also report the same error.
Could you get in touch with your host and check if there is setting that is preventing Google bots from reading the sitemap?
Let me know how this goes.
i am still facing the same error there is no issue from hosting i cross checked it. Can u suggest some other solution
Hi Sudip,
Thanks for getting in touch.
If you are able to view your sitemap without any problem, then Rank Math is outputting your sitemap correctly and the error must be coming from Google. You can try and use a 3rd party sitemap plugin to confirm. Just make sure you have disabled the Sitemap module of Rank Math in WordPress Dashboard > Rank Math > Dashboard when using a 3rd party sitemap plugin.
If the other plugin works, please do let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
