Sitemap blank Screen

#78648
  • Resolved Darryl
    Rank Math free

    Hi,

    I have updated to WordPress 5.5 and the latest RankMath version. The site map is showing a blank screen. When I check the source code the sitemap shows. Any ideas on what is causing this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I can’t seem to be able to access your site. The login URL redirects to my-account after login, which opens a 404 page not found.

    If you have any caching plugin, please exclude your sitemap URLs from caching and purge your site cache then do the following:

    1. Head over to WordPress Dashboard > Settings > Permalinks

    Hit the save button once.

    2. Go to WordPress Dashboard > Rank Math > Sitemap Settings and change links per sitemap to a different value such as 201/501/1001/2001. This will force the sitemap to update. Hit the save button once.

    That should fix the issue.

    You can test your sitemap in a private browser to avoid browser caching.

    If the issue persists, please update the access so we can investigate this further.

    Darryl
    Rank Math free

    Hi,

    neither of these options are of help, you can try the login credentials again they are working now.

    Thanks

    Darryl

    Hello,

    Thank you for the follow up.

    I was able to check your site. It seems you are using Cloudfare and your Sitemap are being cached by your server. Please exclude sitemap from caching at all levels. You can get in touch with your host to exclude at server level.

    P.S: Your sitemap is still loading URLs if you check the page source.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Darryl
    Rank Math free

    Hi,

    I have worked out this issue a plugin was breaking the css for the page.

    Thanks

    Hello,

    We are glad you found the cause.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 5 replies - 1 through 5 (of 5 total)

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