Sitemap Blank Page 2.0 - Support

Resolved Niels Post
4 years, 2 months ago

Rank Math pro

Sorry your solution doesn’t seem to work.
Even after a couple weeks.

I put in the exceptions in the cache:

/(.*)sitemap(.*).xml
/(.*)sitemap.xsl

I can give you access for a week using the plugin.
What email can I use for this?
Thanks in advance for your help!

Viewing 8 replies - 1 through 8 (of 8 total)

Johan
4 years, 2 months ago

Rank Math free
Yes. have been facing the same here. No concrete solution yet Upsers
- This reply was modified 4 years, 2 months ago by Johan.
Anonymous
4 years, 2 months ago

Rank Math free

I got the same problem after updating
I have excluded from caching main-sitemap.xsl
Cleaned the cache on the server
Flushed the pages cache
Now, the map is not empty

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

@Niels Post your sitemap is being cached by W3 Total Cache. Please check the screenshot I have added in the sensitive section.

@Johan Your sitemap too is being cached by a similar plugin:W3 Total cache. Here is a screenshot of your sitemap source: https://i.rankmath.com/a62u28

Looking forward to helping you. Thank you.

Niels Post
4 years, 2 months ago

Rank Math pro

Okay but shouldn;t I be able to see anything?
Or at least anything else than a blank page?

Alberto
4 years, 2 months ago

Rank Math business

Hello,

If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Niels Post
4 years, 2 months ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Niels Post
4 years, 2 months ago

Rank Math pro

Did you notice anything weird?

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

The access provided seems to have expired. Please update so we can check this further.

Looking forward to helping you. Thank you.

RankBot
4 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Sitemap Blank Page 2.0’ is closed to new replies.