Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Thanks for quick reply..
I troubleshoot my site. for all tests i got Good site health.
I cant able to find the issue.
I’m using Newspaper theme.
Plugins
All In One WP Security
Duplicator
Health Check & Troubleshooting
LiteSpeed Cache
Ninja Forms
Rank Math SEO
tagDiv Cloud Library
tagDiv Composer
tagDiv Social Counter
tagDiv Standard Pack
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
When I enable troubleshooting I got a notice.
“When enabling the plugin, seo-by-rank-math, a site failure occurred. Because of this the change was automatically reverted.”
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This reply was modified 4 years, 10 months ago by
Vivek.
Hello,
Then I suggest you give us some credentials to log in to your site and test by ourselves.
You can see my last answer for a quick guide about how to give us access.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have created a test post and updated yet I still couldn’t reproduce this issue. Would you please share how this issue is occurring to you with a screen-cast (you can use loom.com)
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
