Sitemap 404

#14818
  • Resolved Gareth Daine

    5 years, 2 months ago

    Rank Math free

    Hey Guys,

    I’m getting a 404 on the sitemaps.

    I’ve followed all the advice listed here: https://rankmath.com/kb/fix-sitemap-issues/

    I’ve…

    1. Added Nginx Sitemap Code
    2. Flushed Permalinks
    3. Cleared Cache

    I’ve also installed the Health Check plugin and ran the advice in troubleshooting mode, but still have the issue.

    Any advice?

    Cheers

    • This topic was modified 5 years, 2 months ago by Gareth Daine.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thanks for getting touch with us and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    DELETE

    5 years, 2 months ago

    Rank Math free

    Hello,

    I am having the same issue.. Did exactly what he did as well.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello Wes,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please create a new ticket and share some temporary admin access on the sensitive data section so that we can check the issue for you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Gareth Daine

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Gareth Daine

    5 years, 2 months ago

    Rank Math free

    Hey Michael,

    I’ve now edited the sensitive data area and added some logins for you.

    Cheers

    Gareth

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Your site is locked behind a httpauth directory password, could you please share the credentials to get across this so that we can log in?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Gareth Daine

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hi Gareth,

    Thanks for getting back to us.

    Your site is reporting a missing .htaccess file.
    Would you mind sharing some temporary FTP access so that we can investigate this further?

    We are looking forward to helping you. Thank you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Sitemap 404’ is closed to new replies.