Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
That should fix the issue. Please let me know if that does not. We are here to assist.
I did it many times as your support team guided us here: https://support.rankmath.com/ticket/how-to-refresh-the-sitemap/ but it didn’t work. Our IT personnel told us to contact Rank Math team again. I just try it but our sitemap didn’t change: https://3dmanufacturer.com.vn/sitemap_index.xml. I think this won’t take effects.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sure, we will wait for your temporary login.
In the meantime, please use this filter code if the sitemap is not updating:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
You may insert this into your theme’s functions.php file.
Looking forward to helping you on this one.
After adding the_filter:
add_filter( ‘rank_math/sitemap/enable_caching’, ‘__return_false’); to the theme’s functions.php file, our sitemap has been refreshed and updated to the newest.
Hope this would help everyone in similar circumstances.
Thank you very much for your prompt support. I will mark this as absolutely solved. Thank you!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
We appreciate your review.
Please don’t hesitate to let us if you have any other issues and we would be glad to help you.
Thank you once again.
