Hi Dilip,
Thanks for getting in touch with us.
Which version of Rank Math are you using? How are you noindexing the post? Admin menu bar or advanced tab?
We already fixed this issue a couple of updates back.
Let us know so we can help you further.
Hi,
The advanced tab. Using the wordpress plug (latest version of both).
Hi Todd,
Do you require any more information to troubleshoot?
Thanks
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please do the following:
1. Head over to WordPress Dashboard > Settings > Permalinks
Hit the save button once.
2. Go to WordPress Dashboard > Rank Math > Sitemap Settings
Hit the save button once.
Let us know if the problem persists.
If it doesn’t, please do let us know so we can look at this further.
Hi,
The problem still persists. Tried twice.
Thanks
Any update on this, please? Thanks
Hello,
Sorry about the delays.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Update with readonly admin. See details in sensitive data.
Hi Dilip,
Thanks for the reply.
I am afraid that the access is too limited for troubleshooting.
I cannot access the plugins page nor the Rank Math sitemap options.
Please elevate the access so that we can investigate further. Thank you.
Hello,
Thanks for the reply.
This issue seems to be resulting from a conflict on your end. I have tried to flush your permalinks via Settings > Permalinks but the following error is reported:
Fatal error: Uncaught Error: Call to undefined function get_settings_errors() in /xxxxxxxxxxxxx/wp-content/plugins/readministrator-read-only-administrator/wp-readministrator.php:125
This seems to be affecting the rewriting of the permalinks. Could you please try to replicate this problem when all other plugins are disabled?
Let me know how this goes. Thank you.
Disabled all plug-ins. Seems it is the Readonly admin plug causing the issue. It has been removed. You many need to refresh the browser as the error message may be cached.
I have tried saving changes to permalinks twice, no change
Please confirm you can access to troubleshoot? Thanks
