Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
To include images and featured images in your sitemap, please head over to Rank Math > Sitemap Settings > General and enable the Images in Sitemap
https://rankmath.com/kb/configure-sitemaps/#images-in-sitemaps
If the issue persists, could you also provide the link to your sitemap? I’ve checked the one listed on your account, and it seems that there are images are already included in your post. Please check the screenshot in the designated Sensitive Data Section.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
Would you mind if I ask what page builder are you using to post your images on your page/posts? Or, a gallery plugin perhaps? Please let us know so we can determine the cause of this issue.
We really look forward to helping you.
Hi, thank you for getting back to me. I’m currently using Divi but saw on someone else ticket from a year ago that you were fixing the problem with them.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi, thank you for looking into this further.
I have set up a temporary login which is in the sensitive data section.
Hello,
The access you shared is limited and we may not be able to look into this effectively. Please elevate the access to admin and let us know.
Looking forward to helping you
Hi I have edited the login for you so you should be able to look into this further now thank you.
Hello,
Thank you for keeping in touch with us and I am sorry for the unexpected delay.
Upon checking your admin settings, it looks like you are running an old DIVI version. Can you please create a backup of your site and update your DIVI installation? See if the issue goes away after doing so.
We are looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
