Site map inaccessible

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

The shortcode on the page you shared is not for Rank Math’s sitemap, as it should be [rank_math_html_sitemap]

You can also determine which plugin/theme is causing the shortcode issue on your site by following this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Looking forward to helping you.

Hello,

Thanks for the clarification.

If the issue persists with the sitemap submission in Search console, please try to follow the steps below and see if that works for you.

1. Flush the Sitemap cache by following this video screencast: https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

3. If the above steps don’t seem to work, kindly apply the following filter to your site.

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Here’s how you can add a filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Once done, clear your website cache, remove all the submitted sitemaps, and resubmit only the index sitemap in the Search Console.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Thank you for contacting Rank Math support.

We can continue on the ticket you mentioned, and we have responded as well.

To avoid duplication, we will close this ticket so we can focus on the other one.

Thank you.