any update on above issue
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share your sitemap URL in the sensitive section so we can check from our end. You can also test your sitemap URL(s) here: https://www.xml-sitemaps.com/validate-xml-sitemap.html
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your sitemap and it is loading perfectly fine from my end. I also validated the sitemap URLs on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html
Have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
You should also make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
Once done, please resubmit your main sitemap (ONLY: sitemap_index.xml) on your GSC and give it sometime to crawl.
If you you are able to view your sitemap without any problem, then Rank Math is outputting your sitemap correctly and the error must be coming from Google. You can try and use a 3rd party sitemap plugin to confirm. Just make sure you have disabled the Sitemap module of Rank Math in WordPress Dashboard > Rank Math > Dashboard when using a 3rd party sitemap plugin.
If the other plugin works, please do let us know.
Thank you.
Hi,
third party plugin detected in webmaster
https://ibb.co/QXCrLxW
Regards,
James
Hello,
I assume you are still using the third party plugin for your sitemap since I am getting a 404 page when trying to access Rank math sitemap URL for your site.
If you wish we can take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
I shared details in sensitive data.
Regards,
James
Hello James,
Since you had disabled the sitemap module, I enabled it temporarily, went through the sitemap and everything seems to be fine.
When switching back to Rank math sitemap, please go through the following:
— Ensure you have disabled the other sitemap plugin to avoid conflicts
— Go to WordPress dashboard> Settings > Permalinks and Hit the save button then head to Rank math > Sitemap Settings and save the settings there too.
— Check your sitemap in a private browser and if it loads fine validate the sitemap URLs on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html
— If the validation is successful with no issues, remove any submitted sitemap on your GSC and resubmit only the main sitemap. Give it sometime and let us know how it goes.
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
