Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I can’t seem to login with the default page of WordPress, I tried with wp-admin & wp-login.php Getting access denied error.
Meanwhile, could you please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
Upon checking your setup here, it looks like you are using an NGINX server. Please ensure that you have properly configured your sitemap in your NGINX server by referring to this guide: https://rankmath.com/kb/xml-sitemaps-nginx/
I also noticed that you have an old version of Rank Math. Please ensure to have the latest version of Rank Math. You may refer to our changelog page here: https://rankmath.com/changelog/
In addition to that, you have another sitemap plugin that is still active. You may need to disable this for Rank Math to generate its sitemap without any conflicts.
Let us know how that goes. We are looking forward to helping you.
Hello again,
Our web-developers have a problem to fix the issue.
https://ibb.co/J395Zqj
this is the log from the console
https://blog.scopemarkets.co.ke/sitemap_index.xml
and nginx added.
What we need to do more?
Hello,
I would like to further debug this issue of yours but it seems the access your give is limited as I can’t install this troubleshooting plugin. Could you please check for possible plugin conflicts by following this guide?: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If you wish for us to troubleshoot this further, please change the permission to admin so we can conveniently check the cause of this issue.
We are looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
