Site Issues – Broken

#104095
  • Resolved Eoin Mcdonnell

    4 years, 1 month ago

    Rank Math free

    Hi there,

    I am getting the following errors with my site after updating your plugin in WordPress. Nothing else has changed with the site and the plugin was working fine for several months before these issues occurred.

    Can you please explain why this is happening?

Viewing 1 replies (of 1 total)
  • Jitendraa

    4 years, 1 month ago

    Rank Math pro

    Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Could you please head over to WordPress Dashboard > Rank Math > General Settings > Others

    Disable the Usage tracking option.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Site Issues – Broken’ is closed to new replies.