Hello,
I apologize for the issue you are facing with your site after installing Rank Math. It sounds like there may be a conflict between Rank Math and the HostflowAI plugin, particularly regarding the fields in the fhai_properties table.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Temporarily deactivate other plugins to see if the issue persists. This can help identify if another plugin is causing the conflict.
- Review Changes: If you have access to your database, check the
fhai_properties table to see if any unexpected changes have been made to the fields.
- Error Logs: Check your site’s error logs for any specific error messages that could provide more insight into what is going wrong during the sync process.
- Contact HostflowAI Support: Since this issue seems to be related to the HostflowAI plugin, reaching out to their support team may provide additional assistance tailored to their plugin’s functionality.
If you continue to experience issues, please reply to this ticket with your site URL and any specific error messages you are encountering. A human agent from our support team will be able to assist you further.
Thank you for raising this concern, and we hope to help you resolve it soon!
The site I am refering to is innhabit.com
I read your auto response, and in reference, I did a sync before installing your plugin, once installed I could not do a new sync.
Hello,
Please check if there are any JavaScript errors in your browser console when the sync is in process.
Once done, could you share the screenshot or screen recording link with the console open, so we can check for the errors?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
