Site is blank after activating Rankmath

#100271
  • Resolved Beetge Media

    4 years, 1 month ago

    Rank Math pro

    I’ve been using Rankmath on my site for a while and it works great! Today after updating a page I verified the Rankmath settings for the page but after Updating the page, the settings weren’t saved. The Focus Keyword and snippet weren’t saved. I had a look at other support tickets and saw the most common issue was conflicting plugins. I de-activated all the plugins which did not help. I also de-activated Rankmath, but when I activated it again my browser window went totally white, my WordPress backend does not show and the website is also all white, all blank white browser pages.

    I left Rankmath de-activated and activated all the other plugins without any issues, as soon as I activate the Rankmath plugin the website is gone. I use FTP to rename the Rankmath folder to get the site back. So currently my site is working with all plugins active, except Rankmath.

    Can you please take a look at the site and code and let me know how to fix the issue. I’d like to make use of Rankmath and have the plugin active.

    Thank you kindly

    Charl

Viewing 4 replies - 1 through 4 (of 4 total)
  • Beetge Media

    4 years, 1 month ago

    Rank Math pro

    Hi support

    Have you been able to look at my problem?

    Thank you

    Jitendraa

    4 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have logged into your site and tested the issue for you.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Beetge Media

    4 years, 1 month ago

    Rank Math pro

    I cannot say thank you enough, YOU ARE GREAT!!

    Thank you kindly for the help 🙂

    Jitendraa

    4 years ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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