Site crash after update

#366385
  • Resolved Augusto Fuentes

    3 years, 8 months ago

    Rank Math free

    Hello, my site returns a critical error after updating to Rank Math’s last version, i disabled each plugin one by one and found the cause is Rank Math. I am using Optimizepress builder, one of the issues is that the API builder crashes and some of the pages disappeared from the dashboard even though they appear on site. How can I go back to previous Rank Math version? Can you suggest other solution? Thanks 😃

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  • Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the error log of your site when the issue happened so we can check and find the root cause?

    Meanwhile, you can rollback Rank Math’s version by following the steps in this link:
    https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Site crash after update’ is closed to new replies.