Site crash after installing RankMath

#86770
  • Resolved Saif Abbas

    4 years, 3 months ago

    Rank Math free

    I’m using elemantor and hello theme, after I set up RankMath the site crashed. Suddnly all images are gone and the structure of elements are broke as well. The plugin also disappeared and reverted back to Yoast after it logged me out and asked me to log in again.

    Any idea of how to use RankMath without damaging my site? what causing this.

Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It sounds like there is a conflicting plugin causing an issue on your site. You will have to deactivate all plugins and switch to a default when installing Rank math. You can then enable your theme and your plugins one by one to find which one is causing this issue.

    If you don’t wish to affect your live site you can create a test site to test this and let us know.

    Looking forward to helping you. Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Site crash after installing RankMath’ is closed to new replies.