Side is down after activating Rankmath

#890406
  • Resolved Stefanie

    1 year, 3 months ago

    Rank Math free

    Hi everybody,

    after I activate Rankmath the homepage is slowly, I cannot enter the admin page and all the containers and pictures are on different places (moved and in other lines).
    After some reloads, the page is not reachable and down.

    Can you please check the compatibility with the Plugin and what the error is.
    Can you also check the logs on your side, if you can see any warnings or exceptions?

    I´m using the following versions:
    Elementor pro: latest version v3.24.4
    Astra: 4.7.4 CORE
    Wordpress: 6.6.2

    What is the error there? Can you give me a detailed description, how to activate it and set the settings to not get these errors?

    A screenshot is not possible for the moment, because the plugins are deinstalled which caused the problems.

    Thanks and regards
    Stefanie Schnitzke

Viewing 14 replies - 16 through 29 (of 29 total)
1 2
  • Stefanie

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    1 year, 3 months ago

    Hello,

    The temporary login redirects to the homepage so we cannot activate the plugin and see what the error is.

    Please share working login credentials so we can access it and advise further.

    Thank you.

    Stefanie

    1 year, 3 months ago

    Rank Math free

    Hi together,

    I just received a message that Miguel has added something new to the case, but I can’t find his message?

    You can already find the temporary access for WordPress in sensitive data.

    Best,
    Stefanie

    Miguel

    1 year, 3 months ago

    Hello,

    The message is on the second page of this thread.

    The access you shared in the sensitive data section with the temporary login plugin is not working as mentioned in the previous message.

    Looking forward to hearing back from you.

    Stefanie

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ike

    1 year, 3 months ago

    Hello,

    We accessed your site and can see that Rank Math is activated on your site and we didn’t experience any issues. We also checked the error log and didn’t find any reference to Rank Math.

    If there is still an issue, please take a screenshot, you can use the following tool to share the screenshot(s) with us: https://imgur.com/upload

    We look forward to hearing back from you.

    Thanks.

    Stefanie

    1 year, 3 months ago

    Rank Math free

    hello & thank you very much!
    I’ve been waiting a few days now & it seems like there is currently no problem with the Rank Math plugin & Elementor.
    In the past, it always took some time after I activated the plugin that I could no longer edit the respective page & even the view in publish mode was consumed.
    I will continue to set up Rank Math over the next few days & hope it stays that way. Has there been an update or similar in the last few days that has restored compatibility?

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for the update.

    It’s great to hear that the issue is now resolved. We haven’t recently released an update specifically for compatibility with Elementor, and haven’t received any complaints from other users on this issue.

    If the issue reoccurs or if you need further assistance while setting up Rank Math, feel free to reach out. We’re here to help.

    Thanks.

    Stefanie

    1 year, 2 months ago

    Rank Math free

    Hi everyone,

    Now the same problem has come up again, I can no longer access the editing mode, sometimes the error 503 was displayed.
    I have been observing this for a few days now & have deactivated Rank Math again today, since then I have been able to access the editing mode again.
    I really want to use Rank Math, how do we find a solution here? The login in data is still the same.

    Thanks.

    Jeremy

    1 year, 2 months ago

    Hello,

    We are able to see the issue now.

    We would like to debug the issue further but the FTP login you shared is no longer working. Can you please verify that so we can conduct further troubleshooting?

    Looking forward to hearing back from you.

    Stefanie

    1 year, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    1 year, 2 months ago

    Hello,

    We accessed the homepage with the plugin enabled and saved it without any issues. We also accessed the homepage directly on the browser and the page loaded fine and very fast as you can see from the following video: https://i.rankmath.com/v/fngS1B

    Don’t hesitate to get in touch if you have any other questions.

    Stefanie

    1 year, 2 months ago

    Rank Math free

    Hello,

    The plug-in is currently not activated, did you activate it at short notice for your test?

    As soon as the Rank-Math plug-in is activated, the site works for a few days/a certain amount of time & then the errors that I have had for several months now appear. What is the real problem here? I would like to close this topic once and for all and maintain my Rank Math properly, but that will never happen because the site will no longer work.

    Ike

    1 year, 2 months ago

    Hello,

    Yes, we activated the plugin as you can see from the screen recording we shared. When we are done with debugging an issue on a user’s site we usually leave the site in the same state we found it in terms of activated plugins.

    The 503 errors are server errors and most of the time are caused by insufficient server resources available to the request. That could be the CPU and memory or the limitations set by the PHP configuration file.

    As an initial step please get in touch with your web host and ask them to set at least the following values:
    PHP Memory Limit: 512M

    Besides that, when this happens again please share the server error log so we can check if there’s any reference that could be relevant to this.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 16 through 29 (of 29 total)
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The ticket ‘Side is down after activating Rankmath’ is closed to new replies.