Side is down after activating Rankmath

Hello,

We apologize for the issues you are facing after activating Rank Math. It sounds like there may be a conflict with your current theme or other plugins, which can sometimes happen when new plugins are activated.

Here are some steps you can take to troubleshoot the issue:

1. Check for Plugin Conflicts: Since you mentioned that the site is down, try deactivating all other plugins except for Rank Math and see if the issue persists. If the site becomes accessible again, reactivate the plugins one by one to identify which one is causing the conflict.

2. Switch to a Default Theme: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your Astra theme. If the problem resolves, it may indicate a compatibility issue with Astra.

3. Error Logs: You can check your server’s error logs for any specific errors related to Rank Math or other plugins. This can often provide insight into what might be going wrong.

4. Repair Action Scheduler: If you encounter a fatal error related to Action Scheduler, you can use our Repair Action Scheduler plugin to fix it automatically. This plugin can help resolve issues related to scheduled actions that may be causing your site to malfunction.

5. Clear Cache: If you have any caching plugins or server-side caching enabled, clear all caches after making changes to ensure that you’re seeing the most recent version of your site.

6. Backup Your Site: Before making any changes, ensure you have a backup of your site in case you need to restore it.

If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

Thank you for bringing this concern to our attention, and we hope to help you resolve it soon!

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We were able to login to your FTP sever and can confirm that Rank Math is no longer active on your site. Your website is back live.

To help understand what happened and help re-install Rank Math, we’ll need access to your WordPress dashboard. You shared your FTP access but didn’t share your WordPress access with us. Please share access to your WordPress with us so we can investigate this further.

Thank you for choosing Rank Math