Show thinking Of course. Here is a support ticket you can send to Rank Math bas

#1085865
  • Resolved Abdullah Malik

    2 months, 1 week ago

    Rank Math free

    Hello Rank Math Support Team,

    I’m having an issue with a custom schema template I created. I’ve set up a DefinedTerm schema template for my “Glossary” custom post type, but it doesn’t seem to be applying correctly.

    Here’s a summary of the situation:

    1. I have successfully created a DefinedTerm schema template using the Schema Builder. It is configured to pull the name from the post title ({title}) and the description from the excerpt ({excerpt}).

    2. When I create or edit a new “Glossary Item,” the Rank Math sidebar correctly shows that the DefinedTerm schema template is in use for that post type.

    3. Despite the setup above, when I view the list of all my glossary posts in the WordPress admin area, the “Schema” column for every single post says “None.”

    I have tried clearing my website’s cache, but the issue persists. Could you please help me understand why the schema is not being applied and what steps I can take to resolve this?

    https://imgur.com/a/jSjvzCZ

    Thank you for your help.

    Best regards,
    Abdullah Malik

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your custom schema template. Thank you for providing detailed information about your setup and the steps you’ve taken so far.

    It seems like you’ve done a great job setting up the DefinedTerm schema template, but the fact that it shows as "None" in the Schema column for your glossary posts indicates that there might be a configuration issue or a conflict.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check Display Conditions: Ensure that the display conditions for your DefinedTerm schema template are correctly set to apply to your "Glossary" custom post type. You can do this by going to the Schema Templates section in Rank Math and reviewing the conditions.

    2. Re-save the Template: Sometimes, simply re-saving the schema template can resolve issues. Go back to your DefinedTerm schema template and click on save again.

    3. Check for Plugin Conflicts: Deactivate other plugins temporarily to see if there’s a conflict affecting the schema application.

    4. Review Theme Compatibility: Ensure that your theme is compatible with Rank Math and does not have any customizations that might interfere with schema markup.

    5. Use Google’s Rich Results Test Tool: After making changes, use Google’s Rich Results Test Tool to check if the schema is being recognized correctly on the front end of your site.

    If you continue to experience issues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Jeremy

    2 months, 1 week ago

    Hello,

    Thank you so much for getting in touch.

    You are using the incorrect variable format as Rank Math doesn’t accept that type of “shortcode” (curly brackets).

    Instead of {{title}} or {{excerpt}}, use %title% and %excerpt% instead.

    You can see more of our built-in variables here: https://rankmath.com/kb/variables-in-seo-title-description/

    As for the “None” label you see in the post list page, that part will only show the schema if that schema is individually added to the post. Since you’re using schema templates, it will not show as added schema in the post list, but it should still be added in the schema structure when you visit the page. You can see the same from here: https://search.google.com/test/rich-results

    Hope that helps.

    Abdullah Malik

    2 months, 1 week ago

    Rank Math free

    Hi thank you for the response and i had changed the curly brackets with %

    Abdullah Malik

    2 months, 1 week ago

    Rank Math free

    I have updated the curly brackets with %

    I had refreshed and purged all the cache.

    and please check few are showing definedterm schema few are not.

    https://imgur.com/a/lXwKjjh

    Ike

    2 months ago

    Hello,

    Please check the schema on the live pages to confirm that the variables work. You can test them with either https://search.google.com/test/rich-results or https://validator.schema.org/

    It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Show thinking Of course. Here is a support ticket you can send to Rank Math bas’ is closed to new replies.