Shorten with AI appears on front end for users

#773014
  • Resolved Omar Khalil

    1 year, 5 months ago

    Rank Math free

    For some reason the “shorten with AI” prompt appears for all users on website. Rankmath has powerful tools and features, would hate to deactivate over this type of error.

    Please see the attached screenshots.

    [moved to sensitive data section]

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello, we apologize for the inconvenience you are facing with the “shorten with AI” prompt showing up for all users on your website. This issue might be related to the Content AI settings in Rank Math.

    To address this problem, you can configure the Global Settings for Content AI. By setting the default configurations in the Global Settings, you can ensure that all prompts use these settings unless you decide to change them manually.

    To access the Content AI Global settings, please follow these steps:

    1. Go to Rank Math SEO → General Settings → Content AI in your WordPress dashboard.
    2. Check and adjust the settings as needed to prevent the “shorten with AI” prompt from appearing for all users.

    If you are unable to access these settings, make sure that the Content AI module is enabled under WordPress Dashboard → Rank Math SEO → Dashboard → Modules → Content AI.

    Content AI settings

    By configuring the Global Settings for Content AI, you can control how prompts are displayed and avoid the issue of the “shorten with AI” prompt showing up for all users on your website.

    If you need further assistance or have any other questions, please feel free to reply to this ticket. We are here to help you.

    Sources:
    How to Find and Fix the Long Paragraph Test in Rank Math » Rank Math
    How to Configure Content AI’s Global Settings » Rank Math
    Why Rank Math Is Better Than Yoast » Rank Math
    Content AI Overview » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Jeremy

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The “Shorten with AI” button should not be displayed on the frontend as it should only work while editing your page.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Princess

    1 year, 2 months ago

    Hello,

    We released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist. Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Shorten with AI appears on front end for users’ is closed to new replies.