Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check? Also, please share the shortcode you’re using in the description so we can check.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please disable Rank Math and check if the shortcode works in the category description. If the issue persists even after disabling Rank Math then you should get in touch with the support of the TOC plugin to check this further.
Let us know if it works after disabling Rank Math. Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
