Shop Manger • permalink missing

#123509
  • Resolved Stephen Vaughan

    3 years, 10 months ago

    Rank Math free

    Hi,

    I noticed something while logged in as my client -> Shop Manager. In the Snippets editor the permalink field is empty? I notice that this then has the knock on effect of under calculating the score by 4%. If I try to add the permalink and update the change doesn’t take hold, the field is empty again? If I login is admin the permalink is populated properly.

    I am using the Role Manager for Shop manager, with the following options:

    On-Page Analysis
    On-Page General Settings
    On-Page Advanced Settings
    On-Page Schema Settings
    On-Page Social Settings

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    3 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve tried creating a Shop Manager role with the same capabilities you have set, and it seems to be working fine on our end:
    https://i.rankmath.com/qm6Hyj

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you also confirm if you’re using another plugin to generate your permalinks and might be causing conflict?

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    I hope that helps. Thank you, and looking forward to your update.

    Stephen Vaughan

    3 years, 10 months ago

    Rank Math free

    Hi Reinelle,

    Correct, looks like it is the plugin Advanced Access Manager or how it is configured.

    Stephen Vaughan

    3 years, 10 months ago

    Rank Math free

    Figured out that it was something in the Advanced Access Manager metaboex and widgets settings was causing this. A reset to defaults sorted this out.

    Thanks for your help.

    Reinelle

    3 years, 10 months ago

    Hello,

    We’re glad that we manage to sort this issue out by checking for plugin conflicts.

    Please don’t hesitate to contact us by creating a new ticket if you have concerns with anything else.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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