Hello,
We apologize for the issue you are facing with the server 500 error when trying to save your site. This type of error can often be caused by conflicts between plugins or issues with server configurations.
Here are a few steps you can take to troubleshoot this issue:
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Check for Plugin Conflicts: Since you mentioned that the error disappears when you disconnect Rank Math, it could be a conflict with another plugin. Try deactivating other plugins one by one to see if the issue persists.
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Increase PHP Memory Limit: Sometimes, a low PHP memory limit can cause server errors. You can increase the memory limit by adding the following line to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
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Check Error Logs: Look at your server’s error logs to see if there are any specific messages related to the 500 error. This can provide more insight into what might be causing the issue.
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Reinstall Rank Math: If the problem continues, consider reinstalling the Rank Math plugin. Make sure to back up your settings before doing this.
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Contact Hosting Provider: If none of the above solutions work, it may be worth reaching out to your hosting provider for assistance, as they may have more information on server-side issues.
If you continue to experience problems, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more specific help.
Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Only works when rank math is disconnected
Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
We are looking forward to hearing from you.
Thank you.
