Hello,
Thank you for contacting Rank Math today.
This is odd, could you please check whether the issue could be stemming from a conflict by performing the steps outlined on this page: https://rankmath.com/kb/check-plugin-conflicts/
Alternatively, you can also navigate to the page by entering the following URL on a new browser tab:
https://domain.com/wp-admin/admin.php?page=rank-math-wizard
Replace domain.com with your domain.
Looking forward to helping you. Thank you.
Hi Michael,
The issue persists even when only the default WordPress theme (Twenty Nineteen) and Rank Math are active!
Iris
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I´ve used the plugin Temporary Login before and would like to create a login for you. To do that I´d need an email address.
Thanks, Iris
Hi Iris,
Thanks for the follow up.
Please use s******@r*********** as the email address for creating this account.
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have logged in to your site and found what’s causing the issue: the plugin installed on your site is “Schema Markup Rich Snippets“, a limited version of the Rank Math plugin which only includes the Schema Rich Snippets functionality.
To get the full version of Rank Math with all the features included, please head over to Plugins > Add New, search for “rank math” (without quotes) with the field on the right side, and install the first result: “WordPress SEO Plugin – Rank Math“.
After activating the plugin, the Setup Wizard should run automatically. If it doesn’t, you can reach it with the tab you mentioned in your first post.
Hope that helps.
Thank you! So it´s not possible to configure the Setup Wizard with my plugin? (I don’t think that I will need the full plugin.)
Thanks, Iris
Hi Iris,
Thanks for the follow up.
I am glad that this information helped! It is not possible to configure the setup wizard with the rich snippets plugin.
Feel free to contact us should any other issues come up. Thank you.
