Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please let us know the error reported on your site’s admin email about this so that we can help further?
Looking forward to helping you. Thank you.
There’s a file error in the template
And when I spoke to the company, they said the problem was the Plugins, not the template.
Thank you for getting in touch. I am really sorry for the trouble this must have caused.
Can you please open the following link if you are using a single site setup of WordPress?
website.com//wp-admin/admin.php?page=rank-math-registration
and for multi-site:
website.com/wp-admin/network/admin.php?page=rank-math
If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
https://i.rankmath.com/qlNOzb
Clicking that should open the setup wizard of the plugin.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Is there a e-mail to connect with me?
I can even send him information my website
Hello,
Thank you for contacting Rank Math today.
Please use one of your email addresses or s******@r*********** to create a temporary admin access using the suggested plugin https://wordpress.org/plugins/temporary-login-without-password/ so that we can check this further.
Looking forward to helping you. Thank you.
I’ve already activated Plugin’s
What do I do now?
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This reply was modified 4 years, 7 months ago by
egyhd.
Plugin’s been activated.
An e-mail message was sent with the code.
Hi,
We have received your logins. Do you mind also sharing the email with us that you must have received from WordPress about the critical issue on your website?
That will help us determine where this issue might be coming from.
Also, I saw you have another SEO plugin on your website. It is not a good idea to have more than 1 SEO plugin on your website. You should disable the other plugin. Rank Math is working correctly even if you cannot run the Setup Wizard for now.
I know there’s another one, but your seo isn’t working.
Has the problem been solved and the e-mail sent from e********@g********
Are you receiving any email from WordPress telling you there is an issue with your website?
Moreover, as I said – you can still use Rank Math even if you can’t run the setup wizard.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
