Hello,
We apologize for the issue you are facing with the Setup Wizard and the logo not being saved. Thank you for providing the video link; it will help us understand the problem better.
Here are a few steps you can try to resolve the issue:
- Check File Format and Size: Ensure that the logo you are trying to upload is in a supported format (like PNG or JPG) and does not exceed the maximum file size limit set by your hosting provider.
- Browser Cache: Clear your browser cache or try using a different browser to see if that resolves the issue.
- Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins temporarily to see if that allows the logo to be saved.
- WordPress Media Library: Make sure that the logo is properly uploaded to your WordPress media library before selecting it in the Setup Wizard.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more specific guidance.
Thank you for your patience, and we look forward to helping you get this resolved!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
